Q: 6. Rooms and availability

6.1 A t the latest the fulfilment of the following two conditions: at the commencement of the Contract and on the move-in date, the Unit shall be made available by Zebrabox and accepted by the Client, in good condition, clean and free of defects. 6.2 Subject to availability, the Client shall always have the option, free of charge, to opt for a different Unit of the same size, or a smaller one.

Q: 7. Prohibition of subletting and assignment

7.1 The Client may not make available, sublet or share the Unit in any way whatsoever, in whole or in part. 7.2 As the Contract is concluded on a personal basis (intuitu personae), the Client may not assign it to a third party without the prior written consent of Zebrabox. The right to use the Unit is reserved exclusively for the Client. 7.3 Zebrabox has the right to transfer its rights and obligations arising from the Contract to any other company within the Zebrabox France group without having to obtain the Client's prior consent.

Q: 10. Maintenance and repair

10.1 Zebrabox may, after informing the Client, carry out maintenance, repair, extension, opening up and renovation work on or in the Unit, including the installation of additional equipment. 10.2 In such a case, Zebrabox and the Client will endeavour to find a solution acceptable to both parties, with a view to minimising the inconvenience caused. Zebrabox may, if necessary for operational reasons, offer the Client an alternative Unit of equivalent size at any time. 10.3 The Client shall take all necessary measures to avoid causing any damage to the Unit or to the property of third parties. In the event of damage caused to third parties or to the site by the Client, Zebrabox shall be entitled to have repair work carried out at the Client's expense. The Client hereby undertakes to pay the invoices relating to this work within 7 days of their dispatch. 10.4 If Zebrabox has to access the Unit for one of the reasons referred to in Article 10.1, the Client will be informed in advance and will be asked, if necessary, to move their Goods to another Unit within a reasonable period of time.

Q: 11. Acess of Zebrabox and third parties to the unit

11.1 In principle, Zebrabox and its employees may only enter the Room with the prior authorisation of the Client. 11.2 In the event of danger or extreme necessity, or in the event of force majeure, in order to preserve the security of the Unit and its contents, the establishment and the persons therein, Zebrabox and its employees shall be authorised to enter the Unit, if necessary by [opening] breaking the lock, without the prior authorisation of the Client. 11.3 Furthermore, in the event of a request from the authorised administrative or judicial authorities as stated in article 8.2, Zebrabox shall authorise access to the Room concerned at all times. 11.4 In the event that the Client's failure to comply with his contractual commitments compromises or is likely to compromise the security of the Zebrabox site, Zebrabox and its employees shall be authorised, without the Client's prior authorisation, to enter the Unit by opening the padlock or the lock. 11.5 Zebrabox may (but is not obliged to), after opening the Room in accordance with the conditions of Article 11, carry out an inventory of the Goods present in the Room. 11.6 Zebrabox is not required to verify the access rights to the Room of third parties with the key, in whatever form, of the Client or of the administrative or judicial authorities requesting such access.

Q: 13. End of the contract

13.1 At the end of the Contract, the Client undertakes to return the Room, after removing his padlock or lock or any other personal locking device, in the same clean condition as when he found it. Failing this, the Client will be required to reimburse Zebrabox for the cleaning costs incurred. 13.2 The Client must leave the Room free and empty of all Goods. 13.3 Failing this, the Client shall bear the costs of clearance (for a minimum amount of 50 euros/m2). The Client remains fully liable for all costs and damages resulting from the removal of his Goods.

Q: 15. Personal data

15.1 The Customer's personal data is processed by Zebrabox as data controller, in accordance with current data protection legislation and the rules defined in the Zebrabox Data Protection Charter (available online on the Zebrabox website or in printed form on request at any site). This policy specifies the purposes for which Zebrabox processes personal data, the Customer's rights with regard to their personal data and other important points relating to how Zebrabox processes personal data. 15.2 The Customer's data is stored in Zebrabox's files and remains the sole and exclusive property of Zebrabox, without prejudice to the data protection legislation in force.

Q: 16. Applicable law and territorial courts with jurisdiction

16.1 For all disputes relating to the conclusion, execution or termination of this Contract, the parties shall apply the provisions relating to the jurisdiction of the courts (articles 42 and 46 of the Code of Civil Procedure and, for the Private Customer, article R631-3 of the Consumer Code) and shall bring the said dispute either before the court of the place where the defendant resides, or before the court of the place where the service is to be performed. 16.2 The law applicable to this Contract is the law in force in the country where the Unit is located.

Question 1

1. Subject matter and definitions

Accepted Answer

These general terms and conditions apply to any storage contract entered into between any company of the FRAZE Management Group, hereinafter referred to as ‘Zebrabox’, on the one hand, and the user of the storage space (or of any other products and services offered by Zebrabox such as car parks, large areas, lockers, etc.), hereinafter referred to as ‘the Customer’, on the other hand. Where applicable, in these general terms and conditions, a ‘Private Customer’ has the same meaning as a ‘consumer’ within the meaning of the law, i.e. any natural person who is acting for purposes which are outside his trade, business, craft or profession.

These terms and conditions also apply to Contracts concluded remotely on the www.zebrabox.fr website.

The storage space, product or service used is referred to as ‘the Unit’, and the provision agreement including these general terms and conditions is hereinafter referred to as ‘the Agreement’. All goods stored or placed anywhere on the Zebrabox site (including the Unit provided) are referred to as ‘the Goods’.

Within the limits provided for by applicable law, this Contract may under no circumstances be analysed or assimilated to a deposit contract, as Zebrabox has none of the obligations of a depositary, and is not bound by any duty of care, custody, maintenance, and therefore restitution of the stored goods. The Client, who must insure his goods (see Article 9) and who is the only person with the key to the Unit, acknowledges that his goods are stored under his responsibility, at his own risk and peril and at his sole expense, it being further specified that the Client remains the sole custodian of said goods within the meaning of Article 1242 of the Civil Code.

This Contract cannot be assimilated to a lease due to the additional services offered by Zebrabox, in particular access control, remote surveillance, handling equipment, etc. The eviction procedure provided for in articles L 411-1 et seq. and R 411-1 et seq. of the Code of Civil Enforcement Procedures cannot be applied, as the Room is not a dwelling. The enforcement measures shall be carried out on the basis of the contractual provisions of the said Contract and the provisions relating to the seizure and sale of movable property (L 221-1 et seq. and R 221-1 et seq. of the Code of Civil Enforcement Procedures).

The terms of this Contract exclude the application of articles L145.1 of the Commercial Code and following on commercial leases, regardless of the actual period of use of the Room or the Client's legal form.

Question 2

2. Occupation and use

Accepted Answer

2.1 Zebrabox grants the Client the right to occupy and use the Unit in accordance with the contractual terms and conditions, for the sole purpose of storing authorised Goods. The Client may not use the Unit for any other purpose.

The Client expressly acknowledges and accepts that nothing in the Contract may be interpreted as creating any right of ownership or other right over the Unit.

By signing the Contract, the Client guarantees that he is the sole holder or owner of the Goods that he stores in the Unit and accepts all liability incurred as a result of these goods, of which he is the sole guardian within the meaning of Article 1242 of the Civil Code. The Client guarantees and undertakes to indemnify Zebrabox against any claim, costs, and any action or recourse by third parties, as a result of these Goods if they were stored in contravention of the general terms and conditions, including any dispute concerning the ownership or possession of these Goods.

2.2 The Client shall ensure that the Room is kept in good condition and shall use it in accordance with the authorised use and the Contract. The Room must remain closed and clean at all times. The Client shall comply with the environmental regulations in force in the storage centre, including, without limitation, those relating to recycling, waste disposal, energy and water use and energy saving. The Client is responsible for cleaning and removing all dust and waste from the Unit. The Client is not authorised to leave any waste or Goods (or parts thereof) in or outside the Unit, unless they are willing to pay a minimum fine of 50 euros per m² for clearance and cleaning costs.

Trolleys are made available to Customers at certain storage centres for their convenience. After use, the trolley must be returned, in good condition, to the location provided for this purpose. Failure to comply with this rule will result in a fine of 200 Euros, which will be invoiced to the Customer.

2.3 Within the limits provided for by applicable law, the Client expressly accepts the level and the safety and security measures put in place by Zebrabox. Zebrabox shall not be held liable or responsible for the regulatory and contractual occupation or use of the Unit by the Client.

2.4 The Client acknowledges that the indications relating to the size of the Unit may vary by up to 5% (more or less). This limit is expressly considered by the parties as a reasonable margin of error. Below this margin, no compensation is due. If the margin exceeds 5%, the Client may request a price adjustment or a change of Unit.

2.5 The Client undertakes to comply with these contractual provisions, as well as with all local and national laws and regulations, and other instructions from the administrative authorities, as well as with the rules laid down by insurers, where applicable and insofar as the rules laid down by insurers have been communicated to him/her.

2.6 The Client, who alone has the key to the Room (manual, electronic or digital via mobile application), will be responsible for the actions of any third party having access to his Room using his key.

2.7 The Client shall use the Room in such a way that it does not cause or risk causing any damage to the environment or any disturbance to other Clients (e.g. radio or machine noise, dust, odours, leaks); it undertakes to take the necessary measures to avoid such environmental damage or nuisance.

2.8 The Client is not authorised:

to use the Unit as a place of work, office or other,
to carry out a commercial activity from his Unit,
to establish the registered office or place of business in the Unit,
to use the Unit for illegal, criminal or immoral activities or tax fraud,
to connect electrical appliances or other services without having obtained the prior written consent of Zebrabox; any authorised electrical appliance must be switched off and unplugged during the Customer's absence,
to install fixed elements in or on the Unit without the prior written consent of Zebrabox.

2.9 The Client is strictly prohibited from storing any dangerous or hazardous goods in his Unit, including but not limited to the following:

cash, securities, shares or stocks,
any object that emits smoke or odour,
birds, fish, animals or any other animals, dead or alive,
waste (including animal waste and toxic and/or hazardous materials)
food and other perishable goods (subject to decay) unless they are well packaged so as to be protected, not to attract pests and not to cause any other form of nuisance,
firearms, explosives, weapons and ammunition,
any illegal substances such as drugs, illegal or illegally obtained items such as stolen or contraband goods, etc.
chemicals, radioactive materials, biological agents,
asbestos and/or processed asbestos,
fertilisers (artificial),
gas cylinders or any other compressed gas and/or batteries,
fireworks,
any vehicle unless expressly authorised by Zebrabox,
combustible or flammable products and liquids including all fuels,
any other toxic, flammable or dangerous substances or preparations classified or defined as such by the laws and regulations in force, such as:
- explosive substances and preparations such as all aerosol cans including deodorisers, hairspray, car paint, varnish and windscreen de-icer; sprays and (liquid) gases such as LPG, hydrogen, acetylene, propane and butane;
- oxidising substances and preparations such as hydrogen and other peroxides, chlorates, saltpetre and strong perchloric acids;
- (highly) flammable substances and preparations such as petroleum, benzene, methyl or spirit alcohol, turpentine, white spirit, acetone, paint, windscreen de-icer, deodoriser, neoprene adhesives;
- (highly) toxic substances and preparations such as methyl alcohol, stain removers, pesticides;
- harmful substances and preparations such as cleaning products, paint thinners, wood preservatives, paint removers;
- caustic substances and preparations such as drain cleaners, descaling products, caustic soda, strong acids, caustic products such as oven and toilet cleaners;
- irritating substances and preparations;
- sensitising substances and preparations;
- carcinogenic substances and preparations;
- mutagenic substances and preparations;
- substances and preparations toxic for reproduction;
- substances and preparations dangerous for the environment such as CFCs, PCBs and PCTs; pesticides and heavy metals such as mercury in thermometers, cadmium and zinc from batteries, lead and copper;
- pesticides and herbicides.

The most toxic, flammable or dangerous substances can be recognised, as they are identified by the symbols below:

Explosive / risk of explosion
Oxidising
Acute toxicity / possibly fatal
Corrosive
Flammable
Gas under pressure
Serious risk to human health
Dangerous for the environment
Danger to human health / dangerous for the ozone layer

Question 3

3. Duration of the rental contract

Accepted Answer

Unless otherwise stipulated in the Provision Agreement, the said Agreement is concluded for an initial minimum period of 1 month. At the end of this initial period, the Agreement will continue for an indefinite period and may be terminated by either party at any time by ordinary letter or e-mail, subject to 14 days' notice.

Question 4

4. Invoicing and late payment

Accepted Answer

4.1 All costs and fees relating to the provision of the Space will be invoiced monthly including VAT (where applicable).

Upon signing the Contract, the Client must pay the first invoice before using the Space.

4.2 The provision fee (excluding any applicable taxes) will not be subject to any revision during the first 3 months of the Contract. Beyond this 3-month period, Zebrabox reserves the right to periodically revise the amount of the fee and other charges, provided that Zebrabox notifies the Client 30 days before the effective date of the new fee.

4.3 The Client agrees to pay the monthly fee and other charges in advance as soon as the period to which they correspond has begun.

4.4 Except in the cases provided for in Article 4.5 below, in the event of modification or cancellation by the Client or through his actions of the Contract before the scheduled availability date, Zebrabox will retain the fees already paid as management and cancellation fees. Insurance premiums paid for the current period will also not be refundable.

4.5 In the case of a Contract concluded remotely, by way of derogation from Article 4.4, the Private Customer has the right to withdraw from the Contract within a period of fourteen (14) days from the day of conclusion of the Contract without having to justify his decision. In order to exercise his right of withdrawal, the Private Customer must inform FRAZE MANAGEMENT, 55 rue Joseph Cugnot, 11100 Narbonne (by ordinary letter or by e-mail to clients@zebrabox.fr) of his decision to withdraw from the Contract using the model withdrawal form in the appendix (Appendix 1). The Private Customer may also notify Zebrabox of his decision to withdraw, in accordance with the terms defined in Article 14 and by making an unambiguous declaration. If the Private Customer uses this option, Zebrabox will promptly send the Private Customer an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email). To meet the withdrawal deadline, it is sufficient for the Private Customer to send his notification concerning the exercise of his right of withdrawal before the withdrawal period has expired. If the Private Customer withdraws from the Contract, Zebrabox must reimburse the Private Customer for all payments received from the Private Customer, without undue delay. If the Private Customer has requested that the provision of storage space services commence during the withdrawal period, the Private Customer must pay Zebrabox an amount that is proportional to what has been provided up to the time he/she/it informed Zebrabox of the exercise of his/her/its right of withdrawal in relation to all the services provided for in the Contract.

4.6 Zebrabox will invoice the monthly fees either in paper format or electronically (using the email address provided by the Client if the latter has opted for electronic invoicing). Zebrabox will invoice the Client a monthly fee if the Client wishes to receive paper invoices by post.

Furthermore, and for all intents and purposes, the Client accepts and recognises that sending emails is a sufficient and adequate method of communication between Zebrabox and him/her.

4.7 In the absence of payment of the entire fee, Zebrabox shall be entitled to charge an administrative fee of a flat rate of 20 euros for the 1st reminder letter, and then 50 euros per additional reminder letter.

4.8 In the event of non-payment by the due date of the fee payable under the Contract, which is payable no later than the first day of the period covered by the invoice, Zebrabox may initiate the procedure for vacating the Unit. Customers in arrears may have their access to their storage space restricted until full settlement of the amounts due.

In addition, in the event of non-payment, Zebrabox reserves the right, within the limits provided for by applicable law, to:

limit the Customer's access to the Unit until the balance due has been paid in full, after having informed the Customer in advance; the Customer's access code will be replaced by a temporary access code that the Customer will request at the site reception;
move the Goods from the Unit to any other location;
invoice the Client for all costs incurred in moving the Goods from the Unit and the costs of storing these goods at any other location;
terminate the Contract and at the same time invoice a monthly occupancy fee equal to the monthly provision fee.

Within the limits provided for by applicable law, the proceeds of any sale carried out as part of the procedure for vacating the Unit will be applied by Zebrabox to any sums still owed to it. Any balance will be refunded to the Customer or his representative; if the Customer cannot be located, or does not proceed to collect the balance paid, this sum will be kept by Zebrabox on behalf of the Customer for 5 years. The implementation of this clause shall not prevent any recovery action available to Zebrabox to obtain payment of the provision fees and any other sum due to Zebrabox, whether or not it has chosen to exercise all or part of the aforementioned rights.

Question 5

5. Security measures

Accepted Answer

5.1 Entering and leaving the site/access to the site

Customers have a personal means of access to the Zebrabox site (manual, electronic or digital key via mobile application), which must be and/or used each time the Customer wishes to access the site.

Zebrabox does not allow persons/vehicles (behind other persons/vehicles) who have not entered and/or used their access code to access the site.

Customers must ensure that doors and gates are closed after entering or leaving.

The means of access allocated to the Client is strictly personal; it may not under any circumstances be used by a third party.

If the Client wishes to allow a third party access to his Unit, he will have to obtain a specific means of access for this purpose. The Client is responsible for the third parties for whom these means of access have been created.

If the Client forgets his personal access code, a new code can be obtained from the Zebrabox site staff.

Zebrabox is not responsible for temporary technical malfunctions that may occur due to causes beyond its control such as snow, power outages, etc., which may temporarily impede or prevent entry to and exit from the site and/or the Unit, or the use of the lifts.

5.2 Customer access to the Unit

Each Unit is secured by a locking system specially designed to allow the insertion of a personal lock (cylinder), an electronic or digital lock, or a padlock. Zebrabox does not have keys to access the Units.

The Client is solely responsible for ensuring that the Room is properly closed by using his or her personal lock or padlock. The Client is not authorised to install a second lock.

Unless otherwise stipulated, the Client may access his or her Room during the opening hours and days as displayed at the office or on the Zebrabox website. Access outside these opening hours is not permitted.

If the Client expresses a wish to access their Unit outside opening hours and Zebrabox agrees, the latter may charge a monthly fee for this service.

5.3 Fire procedure

Each Client undertakes to read and comply with the safety and fire protection instructions. Emergency exits are located throughout the building and are clearly identified. It is strictly forbidden to block or obstruct access to the emergency exits, which must remain fully accessible at all times.

The Client may only use the emergency exit in the event of a situation that makes evacuation necessary (fire, for example). Any abuse, such as the untimely opening of these exits by a Customer, will result in the Customer being charged for the costs incurred by this abuse.

5.4 Inside the Site

The speed limit for motor vehicles is

a safe speed and
a maximum of 15km/h. Parking is only permitted in the spaces provided and designated for this purpose.

Road traffic regulations apply within the site.

Smoking is expressly and strictly prohibited within the site.

Trolleys, motorised vehicles, lifts or any equipment provided and maintained by Zebrabox may be used by the Client under his sole responsibility and at his own risk. Customers shall ensure that none of this equipment and/or materials is used by children. Children must not be left unattended on the site. Customers are not authorised to keep the trolleys, which are the property of Zebrabox, inside their Unit, unless they wish to pay a fixed sum of 30 euros per day of retention.

The Client shall ensure that Goods are not stored with a weight exceeding the authorised total floor load. The Client is required to check the floor overload limit with the site staff and to comply with it.

The Goods must be correctly arranged in the Room, without resting against or exerting pressure on the walls. Zebrabox cannot be held responsible for any injury or damage caused by the Goods or to the Goods, since these are not stored under its control.

Question 6

6. Rooms and availability

Accepted Answer

6.1 At the latest

the fulfilment of the following two conditions: at the commencement of the Contract and
on the move-in date, the Unit shall be made available by Zebrabox and accepted by the Client, in good condition, clean and free of defects.

6.2 Subject to availability, the Client shall always have the option, free of charge, to opt for a different Unit of the same size, or a smaller one.

Question 7

7. Prohibition of subletting and assignment

Accepted Answer

7.1 The Client may not make available, sublet or share the Unit in any way whatsoever, in whole or in part.

7.2 As the Contract is concluded on a personal basis (intuitu personae), the Client may not assign it to a third party without the prior written consent of Zebrabox. The right to use the Unit is reserved exclusively for the Client.

7.3 Zebrabox has the right to transfer its rights and obligations arising from the Contract to any other company within the Zebrabox France group without having to obtain the Client's prior consent.

Question 8

8. Liability and exclusion

Accepted Answer

8.1 The storage of Goods in the Unit is and remains in all circumstances at the sole risk of the Client, who alone holds the key to his Unit in whatever form and who therefore has sole control of it. Under no circumstances may Zebrabox be held liable for damage caused to the Goods, or for financial or operating losses incurred by the Client as a result, outside its control.

Zebrabox, which is only bound by an obligation of means for customers with professional status, provides no guarantee to the Customer as to the surveillance of the site or the Room or concerning the security of the site.

Zebrabox will not take any measures to check the Goods, to verify that they are suitable for storage in a Unit, or to ensure that the Goods comply with the regulations in force and the contractual conditions. Zebrabox cannot be held responsible for any loss or damage suffered by the Client as a result of inappropriate, dangerous or illegal storage, as this is the sole responsibility of the Client.

8.2 In the event of a request from the Police, Fire Brigade, Gendarmerie, Customs, or any other authorised administrative authority, Zebrabox will authorise access to the Unit and will inform the Client, if possible. Zebrabox cannot be held responsible for the consequences of such an inspection, particularly in the event of damage to the Goods and/or the lock and other installations. The Client remains liable to Zebrabox for any damage that Zebrabox may suffer as a result of these checks and inspections.

8.3 Within the limits provided for by applicable law, the Client shall indemnify and hold Zebrabox harmless from all costs, claims, damages and other expenses that Zebrabox incurs or should incur as a result of the use and occupation of the Room, which are contrary to the general terms and conditions. The Client shall also indemnify Zebrabox against any claim or action by a third party or any authority due to the Client's occupation of the Room in a manner contrary to the general terms and conditions and legal provisions.

8.4 Zebrabox cannot be held responsible for any indirect loss and/or damage suffered by the Client and not resulting from its actions (e.g. failed negotiations, operating loss, loss of opportunity, damage to brand image, or any damage resulting from activities carried out by other Clients or obstacles to the proper use of the Unit caused by third parties).

8.5 With regard to customers who are professionals, the Customer agrees and accepts that, in view of:

the existence of insurance guaranteeing the value of the Goods,
the fact that Zebrabox cannot verify the Customer's use of his Room,
the fact that Zebrabox therefore does not have the means to assess the Customer's risks,

the exclusions and limitations of liability are in line with the specific characteristics of self-storage and take into account the obligation of means to which Zebrabox is bound with regard to the security of the site.

Question 9

9. Insurance obligation

Accepted Answer

The Client shall be required to take out and maintain throughout the term of the Contract, with a reputable insurance company, an insurance policy covering the Goods against all insurable risks, including in particular the risk of fire, explosion, theft, water damage and against the risks inherent in occupying the Room(s) made available.

Otherwise, and within the limits provided for by applicable law, any damage to or loss of the Goods shall be at the sole risk and expense of the Client.

The insurance policy must contain a clause waiving the Client's insurers' right to take any action against Zebrabox, its insurers and its co-contractors. From the conclusion of the Contract, the Client must be able to provide proof of insurance justifying this obligation at any time upon Zebrabox's request. Failing this, Zebrabox is authorised to refuse to sign the Contract or to terminate it.

The Client has the option of taking out the comprehensive insurance policy taken out by Zebrabox on behalf of its clients with an insurance company of their choice. On conclusion of the Contract, the Client is free to decide whether to take out insurance by their own means in accordance with the provisions of this article or to take out the policy offered by Zebrabox.

If the Client fails to provide proof of taking out and/or maintaining an insurance policy under the conditions set out in this article, Zebrabox reserves the right, where circumstances warrant, to take out said insurance in place of the Client and obtain immediate reimbursement from the latter of the sums incurred in this respect.

Question 10

10. Maintenance and repair

Accepted Answer

10.1 Zebrabox may, after informing the Client, carry out maintenance, repair, extension, opening up and renovation work on or in the Unit, including the installation of additional equipment.

10.2 In such a case, Zebrabox and the Client will endeavour to find a solution acceptable to both parties, with a view to minimising the inconvenience caused. Zebrabox may, if necessary for operational reasons, offer the Client an alternative Unit of equivalent size at any time.

10.3 The Client shall take all necessary measures to avoid causing any damage to the Unit or to the property of third parties. In the event of damage caused to third parties or to the site by the Client, Zebrabox shall be entitled to have repair work carried out at the Client's expense. The Client hereby undertakes to pay the invoices relating to this work within 7 days of their dispatch.

10.4 If Zebrabox has to access the Unit for one of the reasons referred to in Article 10.1, the Client will be informed in advance and will be asked, if necessary, to move their Goods to another Unit within a reasonable period of time.

Question 11

11. Acess of Zebrabox and third parties to the unit

Accepted Answer

11.1 In principle, Zebrabox and its employees may only enter the Room with the prior authorisation of the Client.

11.2 In the event of danger or extreme necessity, or in the event of force majeure, in order to preserve the security of the Unit and its contents, the establishment and the persons therein, Zebrabox and its employees shall be authorised to enter the Unit, if necessary by [opening] breaking the lock, without the prior authorisation of the Client.

11.3 Furthermore, in the event of a request from the authorised administrative or judicial authorities as stated in article 8.2, Zebrabox shall authorise access to the Room concerned at all times.

11.4 In the event that the Client's failure to comply with his contractual commitments compromises or is likely to compromise the security of the Zebrabox site, Zebrabox and its employees shall be authorised, without the Client's prior authorisation, to enter the Unit by opening the padlock or the lock.

11.5 Zebrabox may (but is not obliged to), after opening the Room in accordance with the conditions of Article 11, carry out an inventory of the Goods present in the Room.

11.6 Zebrabox is not required to verify the access rights to the Room of third parties with the key, in whatever form, of the Client or of the administrative or judicial authorities requesting such access.

Question 12

12. Non-compliance with the contract and termination

Accepted Answer

12.1 In the event that the Client fails to fulfil his legal, regulatory or contractual obligations, Zebrabox may automatically terminate the Contract and may pursue payment of all sums due under this Contract.

12.2 The Client shall then be notified of the termination and shall be required to remove his Goods and return the Room within 14 days. If the Goods have not been removed within the aforementioned period, Zebrabox may proceed with:

the release of the Unit after having had the Goods inventoried, in accordance with the provisions of Article 4.8 and the authorisation of transfer of ownership, attached to this contract (Appendix 3);
the invoicing of a monthly occupancy fee equal to the monthly availability fee;

12.3 Within the limits provided for by applicable law, the Client shall be required to reimburse Zebrabox for all costs incurred in recovering the amount owed.

12.4 Authorization for Transfer of Ownership

In the case of non-payment exceeding 60 days, Zebrabox may enforce the transfer of ownership of the stored Goods under the following conditions:

The Client has an overdue balance exceeding 60 days.
Zebrabox has sent prior notification to the Client via registered mail with acknowledgment of receipt, informing them of the contract termination and the intention to proceed with the ownership transfer authorization.

Under these conditions, the Client irrevocably agrees to relinquish ownership of the stored Goods in favor of Zebrabox.

After an inventory has been conducted by an auctioneer to estimate the value of the stored Goods, Zebrabox will take control of the Unit and may proceed with either:

Selling Goods with market value via auction or through a reseller;
Disposing of Goods without market value.

Any proceeds from the sale (via auction or reseller) will be used to reduce the Client’s outstanding debt. If there is any surplus after debt deduction, the remaining amount will be refunded to the Client.

Finally, the Client acknowledges that Zebrabox reserves the right to pursue the collection of any remaining outstanding balance not covered by the sale proceeds.

Question 13

13. End of the contract

Accepted Answer

13.1 At the end of the Contract, the Client undertakes to return the Room, after removing his padlock or lock or any other personal locking device, in the same clean condition as when he found it. Failing this, the Client will be required to reimburse Zebrabox for the cleaning costs incurred.

13.2 The Client must leave the Room free and empty of all Goods.

13.3 Failing this, the Client shall bear the costs of clearance (for a minimum amount of 50 euros/m2). The Client remains fully liable for all costs and damages resulting from the removal of his Goods.

Question 14

14. Notice, change of address

Accepted Answer

From the effective date of the Contract, Zebrabox and the Client shall choose to communicate either by post (to the address stated in the Contract or to any address notified in writing to Zebrabox), or by email (to the email addresses specified by the Client).

The Client must inform Zebrabox in writing of any change of postal or e-mail address and/or telephone number before the change takes effect.

Question 15

15. Personal data

Accepted Answer

15.1 The Customer's personal data is processed by Zebrabox as data controller, in accordance with current data protection legislation and the rules defined in the Zebrabox Data Protection Charter (available online on the Zebrabox website or in printed form on request at any site). This policy specifies the purposes for which Zebrabox processes personal data, the Customer's rights with regard to their personal data and other important points relating to how Zebrabox processes personal data.

15.2 The Customer's data is stored in Zebrabox's files and remains the sole and exclusive property of Zebrabox, without prejudice to the data protection legislation in force.

Question 16

16. Applicable law and territorial courts with jurisdiction

Accepted Answer

16.1 For all disputes relating to the conclusion, execution or termination of this Contract, the parties shall apply the provisions relating to the jurisdiction of the courts (articles 42 and 46 of the Code of Civil Procedure and, for the Private Customer, article R631-3 of the Consumer Code) and shall bring the said dispute either before the court of the place where the defendant resides, or before the court of the place where the service is to be performed.

16.2 The law applicable to this Contract is the law in force in the country where the Unit is located.

Question 17

17. General

Accepted Answer

17.1 If Zebrabox finds that a Client has entered into this Contract as a Private Client but is using the Unit in the course of their commercial, industrial, craft or professional activity, Zebrabox reserves the right not to apply the specific rules applicable to Private Clients under these general terms and conditions.

17.2 If any clause of this Contract becomes null and void, or subject to cancellation, the other clauses of the Contract shall remain valid and applicable. Any clause that becomes null and void shall be replaced by a new valid clause corresponding as closely as possible to the initial meaning intended by the parties.

17.3 The Client acknowledges having read the conditions of the Availability Contract prior to the conclusion of the Contract and declares that he accepts them without reservation.

He/she is informed that these conditions are available in paper form at the site reception and can be consulted online on the Zebrabox website.

Zebrabox may modify these general terms and conditions after having informed the Client by letter, email or SMS. The modified general terms and conditions will come into force 30 days after the letter, email or SMS has been sent. In the absence of a written notification to the contrary from the Client within 30 days of being informed, the Client will be deemed to have accepted the amended contractual terms and conditions. In the absence of the Client's agreement to the amended general terms and conditions, the Client may terminate the Contract on the date on which the amendments to the general terms and conditions come into force (taking into account, however, the 14-day notice period).

17.4 When the Contract is entered into by 2 or more Clients, they are jointly and severally liable for the proper fulfilment of all contractual obligations.

US Patriot Act - The Client, the person or entity to which he/she/it belongs and the country in which he/she/it resides or works must not:

appear on the Specially Designated Nationals and Blocked Persons List of the Office of Foreign Assets Control of the United States Department of the Treasury or under any other legislation, regulation or ordinance against money laundering administered by the Office of Foreign Assets Control of the United States Department of the Treasury,
be prevented from entering into this Contract under Executive Order 13224, the USA Patriot Act, the Trading with the Enemy Act or the US Department of the Treasury's foreign assets control regulations.

The terms & conditions in English are drafted for convenience reasons. The French version is prevailing.

Question 18

Appendix 1 | Model withdrawal form

Accepted Answer

For the attention of FRAZE MANAGEMENT, 55 rue Joseph Cugnot, 11100 Narbonne (by post or by e-mail to contact-rgpd@zebrabox.fr).

Question 19

Appendix 2 | Specific conditions for Zebrabox Drive (outdoor boxes)

Accepted Answer

Zebrabox Drive units are subject to a separate pricing structure, which will be communicated when the contract is signed.
Vehicle Storage:
Any vehicle stored in a Zebrabox Drive unit must be declared in advance to Zebrabox. The Customer must provide a valid crisis card and proof of insurance covering the vehicle for the entire duration of the storage period.

The vehicle must be roadworthy, registered and not contain excessive amounts of fuel. Any mechanical repairs inside the box are strictly prohibited.

Parking in outdoor parking spaces is authorised for a maximum of 6 consecutive hours. In addition, it is forbidden to park vehicles whose size is unsuitable for the spaces provided, as well as trailers, motorhomes or other similar vehicles.
Fittings and Mezzanines:
An exit inspection must be carried out before the return of the box. The Customer undertakes to return the Zebrabox Drive empty, clean and undamaged. If fittings such as shelves, a mezzanine or any other device have been installed, they must be dismantled before the box is vacated. Drilling into the walls or fixing permanent structures is prohibited. Any breach will result in restoration costs being invoiced to the Customer.

General Terms and Conditions of Zebrabox

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General Terms and Condi­tions of Zebrabox

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General Terms and Conditions of Zebrabox